fp99 FAQ

Creating an fp99 account is simple and takes about 2 minutes. Click the "Sign Up" button on the home page, then enter your mobile number, email, and create a password. You'll also choose your preferred currency (৳ BDT) and confirm that you're 18 or older. After that, your account is active and you can immediately deposit and start playing. No additional verification is required until you request your first withdrawal.

You'll need a valid mobile phone number and email address. We also require your date of birth to confirm you're 18+. Keep your login details secure—never share your password with anyone, including fp99 staff. We never ask for your password through email or chat.

Your registered mobile number and email are tied to your account for security. If you need to update these details, contact our 24/7 Live Chat support team. We may ask for verification documents to confirm your identity before making changes.

On the fp99 Login page, click "Forgot Password?" and enter your registered email. We'll send you a secure link to reset your password. Check your email (including spam folder) within a few minutes. If you don't receive the email, verify that your email address is correct in our system, or contact support.

fp99 accepts all major mobile money services in Bangladesh: bKash, Nagad, Rocket, and Upay. We support both personal and merchant accounts. Deposits are processed instantly and show in your account within minutes. There are no hidden fees—the amount you transfer is the amount that lands in your fp99 wallet.

The minimum deposit at fp99 is ৳350. This lets players with any budget start playing and enjoy our welcome bonus. There's no maximum deposit limit, so high rollers can fund their account as much as they want. Regular players can deposit multiple times a day.

Deposits typically process within 6 minutes. In most cases, your money appears in your fp99 account instantly. If your deposit doesn't arrive after 15 minutes, check that you used the correct payment details shown in the Deposit page. Contact our support team if there's a delay—we'll track your transaction with the payment provider.

fp99 does not charge any deposit fees. The amount you send from bKash, Nagad, Rocket, or Upay arrives 100% in your account. Some mobile money operators may have their own standard fees depending on your account type, but that's between you and your provider—fp99 never adds extra charges.

KYC (Know Your Customer) is a standard security requirement. Before you can withdraw, we need to verify your identity using a government-issued ID. This protects both you and fp99 from fraud and money laundering. It's a simple process that takes about 12 hours, and it's required only once per account.

We accept three types of government-issued ID: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo of the front and back of your document. Make sure all text is readable and the document hasn't expired. Our verification team will review your submission and notify you within 12 hours.

The minimum withdrawal is ৳800. This applies to all withdrawal methods. Your daily withdrawal limit depends on your VIP tier, starting at ৳120,000 for regular players. If you need to withdraw more in a single day, reach out to support to discuss options.

Once KYC is approved and your withdrawal is processed, funds reach your mobile money account within 15 minutes. The first withdrawal on a new account may take up to 2 hours for extra security checks. Weekend withdrawals follow the same timeline. If your withdrawal hasn't arrived after 20 minutes, contact our support team immediately.

No, your account must have completed KYC verification before you can withdraw any funds. The good news is that verification usually takes 12 hours or less. Submit your documents as soon as you're ready to withdraw, and you won't have to wait long. You can play and accumulate winnings while your KYC is being reviewed.

fp99 offers over 1,800 games across multiple categories: Slots, Live Casino, Crash Games, Fishing Games, and Card Games. Our library includes titles from leading developers like Pragmatic Play, PG Soft, Spribe, CQ9, KA Gaming, and JDB. New games are added regularly, so you'll always find something fresh to try.

RTP (Return to Player) is the percentage of all bets that a game pays back to players over time. For example, a game with 96% RTP will, on average, return ৳96 for every ৳100 wagered over thousands of spins. Higher RTP games are generally better odds. At fp99, all games display their RTP so you can choose games that suit your preference.

Yes, all fp99 games work perfectly on mobile browsers. Simply log into your account from your phone or tablet, and the games will load in full quality. We also offer a dedicated fp99 mobile app (v3.2.13, 45 MB) for Android 6.0 and above, which provides a smoother experience with offline features. Download the APK from the fp99 App page.

Betting limits vary by game. Most Slots games allow bets from ৳2 to ৳50,000. Crash games typically range from ৳5 to ৳5,000. Fishing games often have limits from ৳2 to ৳10,000. You can always see the min/max bet before you start playing. Start small while you learn a game, then adjust your stake as you get comfortable.

New players at fp99 get a 200% welcome bonus on their first deposit, up to a maximum of ৳13,000. This means if you deposit ৳3,000, you receive ৳6,000 in bonus funds, for a total of ৳9,000 to play with. The bonus must be wagered 18 times before you can withdraw. The bonus is valid for 7 days from your first deposit.

Wagering requirements (or playthrough) mean you must bet the bonus amount a certain number of times before converting it to real cash. At fp99, the welcome bonus requires 18x wagering. If you receive ৳6,000 in bonus, you need to place bets totaling ৳108,000 across eligible games. Not all games contribute equally—check the Bonus Terms page for details on which games count.

Yes, fp99 rewards loyal players with a 21% reload bonus on deposits made after your first deposit. If you deposit ৳2,000, you'll receive ৳420 in bonus funds. Reload bonuses have the same 18x wagering requirement and 7-day validity as the welcome bonus. Regular players can claim one reload bonus per day.

The fp99 VIP program has five tiers: VIP 1, 2, 3, 4, and 5. You advance based on your monthly turnover (total amount wagered). Each tier unlocks higher daily withdrawal limits, increased cashback percentages, birthday bonuses, and at VIP 3+, access to a personal account manager. You earn points automatically as you play—no applications needed.

Cashback starts at 1.5% for regular players and VIP 1. VIP 2 gets 1.75%, VIP 3 gets 2%, VIP 4 gets 2.25%, and VIP 5 gets 2.5% cashback on net losses. Cashback is credited automatically on Mondays. At VIP 3+, you also receive a monthly birthday bonus (up to ৳8,500 at VIP 5) and a personal manager to help with account matters.

Yes, fp99 has a dedicated mobile app for Android devices. The latest version is 3.2.13 (45 MB), compatible with Android 6.0 and above. Download the APK directly from the fp99 App page—no app store needed. Simply tap the APK file to install. The app includes all 1,800+ games, instant deposits, fast payouts, and offline-friendly features.

Visit the fp99 App page and tap "Download APK." Your phone will save the file to your Downloads folder. Open Settings > Security and enable "Unknown Sources" (this setting name varies by Android version). Then open Downloads, tap the fp99 APK file, and follow the install prompts. Once installed, tap the fp99 icon to launch the app and log in with your account details.

Absolutely. Open your phone's browser, visit https://fp99.ws, and log in. The website is fully responsive and works just as well as the app. Many players switch between the web and app depending on what they're doing. The app is optional—it's just faster and uses less data than the browser version.

fp99 offers 24/7 Live Chat support directly from your account or the website. Click the chat icon to connect instantly with a support agent. You can also email [email protected] with detailed questions. Average response time for live chat is under 2 minutes. We're available in English, and our team handles deposits, withdrawals, bonuses, game issues, and account concerns.

Yes, fp99 uses SSL encryption to protect all data, and your account is secured with two-factor authentication options. Your funds are held in segregated accounts and are never used for operational expenses. We're regulated in Bangladesh and comply with responsible gaming standards. All transactions are logged and audited. You can set deposit limits or self-exclude anytime.

Contact our support team immediately via live chat or email [email protected]. Provide details of the suspicious activity, and we'll investigate right away. Change your password and enable any available security features on your account. Never share your login details or payment information with anyone claiming to be from fp99—legitimate staff never ask for passwords or PINs.

Yes, fp99 is committed to responsible gaming. You can set daily, weekly, or monthly deposit limits directly in your account settings. We also offer self-exclusion options if you need a break from gaming. Check the Responsible Gaming page for resources on problem gambling support, including the National Problem Gambling Helpline. All players must confirm they are 18+ before registering.