Introduction
fp99 ("we," "us," "our," or "Company") operates an online gaming platform for players in Bangladesh. We are committed to transparent data practices and complying with international privacy standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register an account, or use our services.
Please read this policy carefully. By accessing fp99, you acknowledge that you have read and understood our practices regarding your personal data. If you do not agree with our policies, please do not use our services.
What Data We Collect
Information You Provide Directly
When you register with fp99, create an account, or contact our support team, we collect personal information you voluntarily submit, including:
- Full name and date of birth
- Email address and phone number
- Residential address in Bangladesh
- National ID Card (NID), Passport, or Driving Licence for verification
- Payment method details (bKash, Nagad, Rocket, Upay account information)
- Banking information for withdrawals
- Security questions and answers
Information Collected Automatically
When you use fp99, certain data is collected without explicit action on your part:
- Device information (hardware model, operating system, browser type)
- IP address and geolocation data
- Gaming activity and bet history
- Account balance and transaction records
- Cookies and session identifiers
- Page navigation and time spent on features
- Mobile App usage metrics (version, installation date)
Information from Third Parties
We may receive data from payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention partners. These entities share limited information to confirm your legitimacy and prevent financial crime.
How We Use Your Data
fp99 processes your personal data for the following purposes:
| Purpose | Lawful Basis | Data Used |
|---|---|---|
| Account creation & management | Contract performance | Name, email, phone, address |
| KYC (Know Your Customer) verification | Legal obligation | ID documents, address, date of birth |
| Payment processing & withdrawals | Contract performance | Bank details, transaction history |
| Fraud & money laundering prevention | Legal obligation | Betting patterns, IP address, device data |
| Bonus & promotional offers | Legitimate interest | Email, gaming preferences |
| Customer support | Contract performance | All account information |
| Platform improvement & analytics | Legitimate interest | Usage patterns, anonymized game data |
| Responsible gaming enforcement | Legal obligation & duty of care | Betting frequency, spending limits |
Marketing & Communications
fp99 may send you promotional emails, SMS messages, or in-app notifications about new games, bonuses, and updates. You can opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or adjusting notification settings in your account. We will never sell your email address to third parties.
Data Security
Your data security is critical to us. fp99 implements industry-standard safeguards to protect your personal information:
- SSL/TLS encryption protects all data in transit between your device and our servers
- AES-256 encryption secures sensitive data at rest (payment details, ID documents)
- PCI DSS compliance ensures payment card information meets security standards
- Firewalls and intrusion detection monitor and prevent unauthorized access
- Regular security audits by third-party cybersecurity firms
- Employee access controls restrict data access to authorized personnel only
- Multi-factor authentication (MFA) optional for enhanced account protection
While we employ robust security measures, no system is 100% secure. If you suspect unauthorized access to your fp99 account, contact our support team immediately at [email protected].
How Long We Keep Data
fp99 retains your personal data as long as necessary to provide our services and comply with legal obligations. Specific retention periods vary:
- Active account data: Retained while your account is active plus 3 years after closure
- Transaction records: Kept for minimum 7 years for regulatory compliance
- KYC documents (ID, passport): Stored for 7 years after account closure per AML regulations
- Betting history: Archived for 5 years for dispute resolution
- Marketing opt-outs: Retained indefinitely to honor your preferences
- Support chat logs: Deleted after 2 years unless relevant to an investigation
You may request deletion of certain data, but we are legally required to retain transaction and identity records to prevent fraud and money laundering. Upon account deletion, we will erase non-regulatory data within 30 days.
Your Rights
Under international data protection principles, you have the following rights regarding your personal information:
Right of Access
You may request a copy of all personal data fp99 holds about you. Submit your request via our support portal or email [email protected] with the subject "Data Access Request." We will provide your data within 14 days.
Right of Correction
If your personal information is inaccurate or incomplete, you can update it directly in your account settings. For information you cannot modify yourself, contact support with corrections and supporting documentation.
Right to Object
You may object to fp99 processing your data for marketing, analytics, or other non-essential purposes. Your request will be honored within 10 business days, though we may retain data required by law.
Right to Erasure ("Right to Be Forgotten")
Subject to legal obligations, you may request deletion of your data. We cannot erase transaction records or KYC documents required by Bangladesh gaming regulations, but we will remove non-regulatory personal data within 30 days of your request.
Right to Data Portability
You can request your data in a structured, machine-readable format (e.g., CSV). fp99 will provide this within 30 days at no cost.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or report a privacy concern, contact our Data Protection team:
fp99 Data Protection & Support
Email: [email protected]
Subject Line: "Privacy Policy Question" or "Data Rights Request"
Response Time: We aim to respond within 14 business days
Available: 24/7 Live Chat on fp99.ws (select "Privacy" from the support menu)
If you believe fp99 has violated your privacy rights and our response is unsatisfactory, you may escalate your complaint to the relevant data protection authority in Bangladesh.
Last updated: 2 November 2026. fp99 reserves the right to modify this Privacy Policy. Material changes will be notified via email and displayed on our website.