fp99 Terms & Conditions

Acceptance of Terms

By accessing fp99.ws and creating an account, you agree to be bound by these Terms & Conditions in their entirety. fp99 reserves the right to update these terms at any time. Continued use of the platform after changes constitutes your acceptance of the new terms. We recommend reviewing this document periodically to stay informed about your rights and obligations.

These terms apply to all users, regardless of location, device, or how you access fp99—web, mobile app, or APK. If you do not agree to any part of these terms, please do not use our platform.

Account Registration & Eligibility

Age & Legal Status

You must be at least 18 years old to use fp99. By registering, you confirm that you meet this age requirement and have the legal capacity to enter into binding agreements under the laws of Bangladesh. fp99 reserves the right to request proof of age at any time.

Account Information

When you register, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized access or breach of your account security. fp99 is not liable for losses resulting from your failure to protect your password or account information.

Single Account Per User

Each person may maintain only one active account on fp99. Creating multiple accounts is prohibited and may result in account suspension, bonus forfeiture, and funds being withheld. We use fraud detection systems to identify and close duplicate accounts.

Deposits & Withdrawals

Accepted Payment Methods

fp99 accepts deposits via bKash, Nagad, Rocket, and Upay. Each payment method is subject to its own terms and processing fees set by the provider. We are not responsible for delays or failures caused by third-party payment systems.

Withdrawal Eligibility

Before withdrawing funds, you must complete KYC verification (see section below). Your account balance must equal or exceed the minimum withdrawal amount. Withdrawals are processed during business hours. During peak times, processing may take longer than stated timeframes, but we aim for efficiency and transparency.

Declined or Failed Transactions

If your deposit fails, the funds are typically returned to your payment method within 24–48 hours. If your withdrawal is declined due to KYC failure or suspicious activity, we will notify you with the reason and next steps. You may resubmit documentation or contact support for assistance.

Bonus & Promotion Rules

Welcome Bonus

New players receive a 200% match on their first deposit up to ৳13,000. This bonus is subject to an 18x wagering requirement on combined bonus and deposit funds. You must complete the wagering requirement before withdrawing bonus-funded winnings. The bonus is valid for 7 days from the date of deposit.

Bonus Restrictions

• Bonuses cannot be withdrawn as cash; only winnings from bonus play are withdrawable.
• Some games (typically live casino) contribute 0% or reduced amounts toward wagering requirements.
• You may not use multiple bonuses simultaneously or combine bonuses with promotional offers.
• fp99 reserves the right to void bonuses if suspicious or abusive betting patterns are detected.

Ongoing Promotions

Additional promotions, including reload bonuses, cashback, and seasonal offers, are announced on our platform. Each promotion has specific terms. By claiming a promotion, you agree to its conditions. We may cancel or modify promotions without notice.

Gameplay & Fair Play

Game Integrity

All games on fp99 are provided by licensed third-party developers including CQ9, PG Soft, Spribe, KA Gaming, Pragmatic Play, and JDB. Each game operates under its own RTP (Return to Player) percentage, which is displayed on the game info page. fp99 does not manipulate game outcomes. Results are determined by certified random number generators (RNG).

Technical Issues

If a game disconnects, malfunctions, or crashes during play, your session is immediately frozen. Your account balance is restored to its pre-game state. You may resume play once the issue is resolved. If you experience repeated technical problems, contact support with details, and we will investigate.

Responsible Gaming Obligations

Player Responsibility

Gaming should be entertainment only, not a source of income. fp99 urges all players to gamble responsibly and within their means. If you feel your gaming habits are becoming harmful, use our responsible gaming tools: deposit limits, loss limits, time-out periods, and self-exclusion.

Support Resources

fp99 provides links to independent organizations offering free, confidential support for problem gambling. Contact the National Council for Mental Health or Gambling Therapy helplines for assistance. Our support team can help you set restrictions or close your account if needed.

KYC & Account Verification

Documentation Requirements

Before your first withdrawal, you must complete KYC verification by submitting a valid government-issued ID (National ID Card, Passport, or Driving Licence). You may also be asked to provide a recent utility bill or bank statement to verify your address. All documents must be clear, legible color copies or digital images in JPG or PDF format.

Verification Timeline

Our compliance team typically reviews KYC submissions within 12 hours. During high-volume periods, review may take up to 24 hours. Once approved, your account is fully verified and withdrawal functionality is unlocked. If your submission is rejected, we will explain why and invite resubmission with corrected information.

Prohibited Activities

You must not engage in any of the following on fp99:

• Fraudulent behavior: Using false identity, stolen payment methods, or chargebacks.
• Collusion: Conspiring with other players, bots, or staff to manipulate game outcomes or exploit bonuses.
• Account sharing: Allowing others to use your account or using another person's account.
• Automation: Using bots, scripts, or automated software to play games or place bets.
• Money laundering: Using fp99 to convert illicit funds into legitimate-appearing transactions.
• Harassment: Abusing support staff, other players, or engaging in illegal activity via our platform.

Violation of these rules may result in account suspension, forfeiture of funds, and referral to law enforcement authorities.

Limitation of Liability

fp99's Liability Limits

To the maximum extent permitted by law, fp99 is not liable for indirect, incidental, special, or consequential damages arising from your use of the platform, including lost profits, data loss, or personal injury. Our maximum liability for any single claim is limited to your account balance at the time of the claim or ৳10,000, whichever is lower.

Third-Party Services

fp99 is not responsible for delays, fees, or failures caused by payment providers, internet service providers, or device manufacturers. We do not control external websites or third-party services linked from fp99. Use them at your own risk.

Contact & Complaints

Customer Support

Our support team is available 24/7 via live chat for questions, account issues, or complaints. Response times typically range from 1–5 minutes during peak hours and 30 seconds to 2 minutes during off-peak hours. You may also email [email protected] with detailed inquiries; responses are provided within 24 hours.

Complaint Resolution Process

If you have a complaint, contact support with a clear description of the issue, dates, and any relevant transaction IDs. We investigate all complaints within 48 hours and provide a written response. If you are not satisfied with our resolution, you may escalate to our Compliance Manager for final review.

Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes arising from your use of fp99 are subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.